A little information - Carolina Farmhouse (Attorney Info) - Lynn Fern

A little information - Carolina Farmhouse (Attorney Info)

First & foremost let me make it clear that the reason I started writing on my blog about Carolina Farmhouse was for informational & educational purposes only.  I never wanted to turn my blog into a place to rant about this mess.

As a matter of fact it took a lot for me to write about it and I tossed it around for many days before I did.  But, as time went on and we were having more & more issues I came here to write about our experiences. And, yes it happens to be a pretty big part of our journey.  So it is just that - our opinion and experience that we (The Ferns) have endured.  As time went by I started having more & more people either comment or send me an email about what they were/are going through.  I had spent a ton of my time, time that I don't get paid for nor can I get that time back, doing research on what our (meaning my husband & I) options were.  We are customers shouldn't we have some sort of protection too and a right to share our experience with others!?!  I wasn't getting any responses from Carolina Farmhouse regarding delivery.  And, it wasn't until we went to someone higher up (filing a complaint with the Better Business Bureau) to get them to see we were seriously concerned.

The more of Carolina Farmhouse customers that came to me asking what were we doing, what could they do, was there anything that could be done.  Let me tell ya folks there are lots of people out there mad, angry, hurt, upset and simply devastated that they trusted Sam & Kelly Utt-Grubb with their money and to have a product delivered. 

So I put together the information I had with were to file a complaint, who to call, etc.  I also said if you are going through this situation to contact me.  The reason behind that was so I could pass along the information via email because some of the customers wanted to remain private.  I've already spent my precious time gathering so why not save someone else the time and some of the frustration.  There were many people that didn't know that they could file a complaint through the Attorney General's office. 

Am I passionate about this?  So to speak - yes!  Why?  I feel awful and sad for those that are going through this as well....  I believe in helping others and you know honestly I went to bed many nights sick to my stomach.  I have lost sleep over knowing I had been so nice, patient and cheered on this company, and to think that they have my money knowing that we had lost everything prior...many conversations was about our gratefulness that they were giving back to not only us but to others...my heart falls to the pit of my stomach.  I don't get it, I don't understand nor can I wrap my head or heart around understanding why or how.  I don't want to lose faith in people or small businesses.  And, I don't believe I am alone in feeling a range of emotions.  Not many people have the money to just go buy another table or bedroom set that they've already paid in full for.  I also believe that the tone some of us were receiving when just simply trying to get answers made us all a little more edgy about the entire ordeal.  I certainly believe in the way you treat others is the way you will be treated in return.  I am also certain that had things been more upfront & honest you'd see a lot less negativity floating around....of course this is all my opinion and how I view mine & my husbands situation.  So am I passionate about this...most definitely. 

The bottom line is we just want our money back ASAP so we can just move on.  I am tired of wasting any more of my time on Carolina Farmhouse.  It is something I want to be completely done with!

CAROLINA FARMHOUSE...Attorney Update

On a positive note they are working with an attorney that I am sincerely hoping is here to help straighten this out.  I had a lengthy conversation with him last week, and he is willing to talk to those that are going through any of this.  He gave me permission to provide his email address here.  John Szymankiewicz john@jslawcenter.com

I am no longer working with or conversing with anyone at Carolina Farmhouse.  I am directing all of my questions and inquiries directly to Mr.  Szymankiewicz.

If you feel you need to have any questions answered regarding your situation, please contact Mr. Szymankiewicz.  He was a pleasure to speak with, and he answered all of the questions I had. 

I hope this information helps.

~Lynn

4 comments

  1. Dear Lynn, I have tears in my eyes as I just ran across your blog, finished reading your post and realized that we are not alone. Thank you, thank you, thank you. From our family to yours. I know your time is valuable. My husband and I are teachers in NC and saved for over a year to buy a dining table (pd. May 2012) and have still not received the correct product from Carolina Farmhouse. We have been to Sam & Kelly's house. We shook hands. We believed in them. In supporting local familes. And they took our money. The worst part is that what we dreamed of, what was to be the center of our home for everything from Thanksgiving to homework, has turned into a subject of angst and sadness. Our supposed refund is riding on an incorrect table is listed as "Ready Right Away" at over $600 what we paid. We have done the BBB thing. We put all we had into this and really splurged...the dining room table is a big deal to us. And we will not give up. Again, our sincere thanks for your time and the hope that you have brought to us tonight. Best, Amber

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  2. Dear Lynn, I have tears in my eyes as I just ran across your blog, finished reading your post and realized that we are not alone. Thank you, thank you, thank you. From our family to yours. I know your time is valuable.

    My husband and I are teachers in NC and saved for over a year to buy a dining table (pd. May 2012) and have still not received the correct product from Carolina Farmhouse. We have been to Sam & Kelly's house. We shook hands. We believed in them. In supporting local familes. And they took our money. The worst part is that what we dreamed of, what was to be the center of our home for everything from Thanksgiving to homework, has turned into a subject of angst and sadness.

    Our supposed refund is riding on the sale of an incorrect table is listed as "Ready Right Away" at over $600 what we paid. They insist that another customer would have to pay the price in order for us to receive our refund. Although based upon their previously unmet promises, I doubt a refund is in the works. We have done the BBB thing. We put all we had into this...someday, a dining room table with no bad energy will be the center of our home. And we will never give up until that happens. Carolina Farmhouse can never replace the time and energy they have taken from us, but we will not stand for stolen money. Again, our sincere thanks for your time and the hope that you have brought to us tonight. Best, Amber

    ReplyDelete
    Replies
    1. Amber - I am so sorry you and your husband are going through this. It is not easy and is frustrating nonetheless. I feel the same - our dining table is important to us and a big part of our home. It is unfortunate that a small company can make those feelings of happy turn to such angst especially when they strive to say that is an important thing to them as a company. If you get a chance email me..

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